Seeclear Systems are proud to announce that we received a Highly Recommended Award with a score of 96.93% for customer service in the Australian Achiever Awards for NSW's Computer Systems, Software & Internet Services & Supplies category.
The award system focuses on seven criteria, which are each scored seperately, namely Time Related Service, Addressing Client Needs, Care and Attention, Value, Attitude, Communication and Overall Perception. Anything over 80% overall is regarded as exceptional and reflects outstaning customer service.
Seeclear Systems scored the following for the defined criteria:
- Time Related Service - phone calls/appointments/delivery 97.00%
- Client Needs - is the cusrtomer getting/given what they want 91.67%
- Care and Attention - all dealings handled with expected care 100.00%
- Value - does customer satisfaction outweigh teh cost 100.00%
- Attitude - politeness/friendliness/handling problems 98.89%
- Communication - clarity/courtesy 100.00%
- Referral - word of moth recommendation 96.88%
- Overal Perception - consistency/standard of work/presentation/referral 94.91%
Our surveyed customers said the following about Seeclear Systems:
"Seeclear Systems care about their customers and are very customer service focused. They are very responsive and they are a business which is going places. The staff and principal are very professional, friendly, and are very pleasant to dela with."
"They really were interested to know what I was after and they were very clear in finding out what I wanted. the quote was very well presented. They are always available for changes and are very responsive to my deadlines. Overall they are professional and friendly and they do an incredible job."
"I found them to have good communication and they were very clear. Tehy were very personable and friendly and delivered a high quality product. The continuing aftercare service outside the agreement was their demonstration of support for our charity and their interest in it. They are a very professional, honest business."
We are proud to have received this award, but as the above scores indicate there is always room for improvement and we look forward to improving our services to ensure that you our customer always come first.